Terms & Conditions

1. Agreement to these terms

These Terms & Conditions govern use of this website and enquiries, bookings, venue access and services provided by Hellspin Bonuscress Atelier Pty Ltd. By using the website or confirming a booking, you agree to these terms. Additional written booking terms, proposals, invoices, event schedules or venue rules may also apply. If there is an inconsistency, the specifically agreed booking document prevails for that booking.

2. Operator details

3. Website information

Website content is provided for general information about our facilities and services. Images, descriptions, capacities, inclusions, schedules and availability may change. A website enquiry is not a confirmed booking. A booking exists only when we issue written confirmation and any required deposit or acceptance step has been completed.

4. Eligibility and authority

You must be legally capable of entering a binding agreement. A person making an enquiry or booking for a group represents that they are authorised to communicate requirements and accept applicable terms for the organiser. Children and young people must be supervised in accordance with the booking conditions, classification requirements and venue directions.

5. Enquiries, quotations and bookings

We may request information reasonably necessary to assess an enquiry, including proposed date and time, group size, content, technical requirements, accessibility needs and event purpose. Quotations are valid for the period stated and may be withdrawn before acceptance. Availability is not held unless confirmed in writing.

You are responsible for checking that names, dates, times, attendance numbers, selected services and contact details in the confirmation are correct and for notifying us promptly of any error.

6. Prices, deposits and payment

Prices are stated in Australian dollars unless otherwise indicated and include or exclude GST as specified. We may require a deposit, staged payment or full prepayment. Payment deadlines are essential because facilities, staff and programme capacity may be reserved for the booking. Overdue amounts may result in suspension or cancellation subject to applicable consumer law and the written booking terms.

7. Changes, cancellation and rescheduling

Requests to change a booking are subject to availability and may result in additional charges where costs have already been incurred. Cancellation and rescheduling conditions will be stated in the booking confirmation or proposal. We will act reasonably and comply with the Australian Consumer Law, including where a service cannot be supplied due to our failure or a consumer guarantee applies.

If an event is affected by circumstances beyond reasonable control, the parties will attempt in good faith to agree a practical alternative, which may include rescheduling, modified delivery, credit or another remedy required by law.

8. Venue conduct and safety

Guests must follow reasonable instructions from venue staff, emergency procedures, occupancy limits, accessibility controls, classification requirements and laws. Harassment, violence, unsafe behaviour, deliberate damage, unlawful activity, interference with equipment and conduct that materially disrupts other guests are prohibited. We may refuse entry or require a person to leave where reasonably necessary for safety, legal compliance or protection of the venue and other guests.

9. Content, screening rights and intellectual property

Unless we expressly agree to supply licensed content, the organiser is responsible for obtaining all rights, licences and permissions required to screen, display, perform, reproduce or distribute films, music, presentations, artwork, logos or other materials. Personal ownership of a film or subscription account does not necessarily grant public performance rights.

Our website design, text, branding, graphics and original materials are owned by or licensed to us. They may not be copied, modified, republished, sold or commercially exploited without prior written permission, except as permitted by law.

10. Equipment and technical requirements

Technical specifications should be confirmed before the booking. We may test supplied media for compatibility but cannot guarantee that every format, device, account or third-party platform will operate without interruption. Organisers should provide backup copies and arrive at the agreed setup time. Equipment may be used only as directed and must not be altered or connected to unauthorised systems.

11. Food, property and venue condition

Any food, decorations, deliveries or external suppliers must be approved where required and comply with safety, hygiene and venue restrictions. Guests remain responsible for personal property. Lost property will be handled in accordance with our procedures and may be disposed of after a reasonable period. The organiser may be responsible for reasonable repair or cleaning costs caused by wilful or negligent damage beyond ordinary use, subject to law.

12. Accessibility

We aim to provide inclusive access and ask organisers to communicate accessibility requirements as early as possible. We will consider reasonable adjustments in good faith, taking account of safety, technical feasibility and applicable legal obligations. Information voluntarily supplied for accessibility support is handled under the Privacy Policy.

13. Consumer guarantees

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including guarantees under the Australian Consumer Law. Where liability may lawfully be limited, it is limited to the maximum extent permitted by law and, where applicable, to resupplying the services or paying the reasonable cost of having them supplied again.

14. Disclaimers and limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss arising from unauthorised third-party content, a guest’s failure to follow instructions, or circumstances beyond reasonable control. This limitation does not apply to liability that cannot be excluded, fraud, wilful misconduct, personal injury caused by negligence where exclusion is prohibited, or rights protected by consumer law.

15. Indemnity

To the extent permitted by law, an organiser must indemnify us against third-party claims, losses and reasonable costs arising from the organiser’s unlawful content, breach of screening rights, unauthorised supplier, wilful misconduct or material breach of these terms, except to the extent caused or contributed to by our negligence, breach or unlawful conduct.

16. Privacy

Personal information is handled in accordance with the Privacy Policy. By providing information about another attendee, you confirm that you are authorised to do so and that the information is relevant to the booking.

17. Links and third-party services

Any reference to a third-party product or service is provided for convenience and does not amount to endorsement. We are not responsible for third-party terms, availability, security or content. This local version of the website does not load external scripts, fonts, stylesheets, images or embedded maps.

18. Suspension and termination

We may suspend website access or terminate a booking where reasonably necessary because of serious breach, non-payment, unlawful conduct, safety risk, fraud or circumstances that make performance impossible. Where practicable and appropriate, we will provide notice and an opportunity to remedy a breach. Accrued rights and provisions intended to survive termination remain effective.

19. Governing law and disputes

These terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them. Before commencing formal proceedings, the parties should attempt in good faith to resolve the dispute through written notice and direct discussion, except where urgent relief is required.

20. General provisions

If a provision is invalid or unenforceable, it will be read down or severed to the minimum extent necessary without affecting the remaining provisions. A failure to enforce a right is not a waiver. You may not transfer a booking without written approval. We may assign rights as part of a genuine business transfer provided this does not reduce mandatory consumer rights.

21. Changes and contact

We may update these terms for future website use and future bookings. The version accepted for a confirmed booking remains applicable unless the parties agree otherwise or a legal change must apply. This version is effective from 5 August 2026.

Questions may be sent to the plain-text email or postal address shown above.